We're here to help

Get in touch.

Our team is based in Tokyo and responds to every enquiry. Expect a reply within one business day.

Send us a message.

Contact details.

Response time
Within 24 hours on business days (Japan Standard Time)
Address
Minato-ku, Tokyo, Japan
Hours
Monday–Friday · 09:00–18:00 JST
Quick answers

Frequently asked.

Standard shipping from Japan takes 5–7 business days. Express options are available at checkout. You will receive a tracking number once your order ships.

We offer a 30-day satisfaction guarantee on all products. If you are not satisfied, contact us within 30 days of delivery and we will arrange a return or exchange.

We do not currently offer standalone sample packs. Our smallest SKUs are sized to function as a genuine trial — enough to assess real results.

Most of our formulas are well-tolerated on sensitive skin. We recommend patch testing any new active on a small area first, particularly if your skin is reactive.

Stay informed

Formulation breakdowns and skincare guidance from our team. No noise, no pressure.